Shipping policy

Shipping Policy

Thank you for choosing Vinteus. We are dedicated to ensuring that your handcrafted glassware arrives safely and promptly at your doorstep. Please review the details of our shipping policy below.

1. Order Processing Time

All orders are carefully inspected, hand-packed, and processed within 1–3 business days (Monday through Friday, excluding public holidays).
Once your order has been packed and handed over to our carrier, you will receive a shipment confirmation email containing your tracking number.

2. Shipping Destinations & Delivery Time (United States)

We currently prioritize shipping across all contiguous states in the United States.

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Secure Shipping	10–15 Calendar Days	Free / Calculated at checkout

Estimated Delivery Time: Once dispatched, orders typically arrive within 10 to 15 calendar days.
Note on Remote Areas: Deliveries to Alaska, Hawaii, APO/FPO addresses, or US territories may take an additional 3–5 business days.

3. Order Tracking

As soon as your package is dispatched, a tracking confirmation email will be sent to the address provided during checkout.
Please allow 24–48 hours for the initial carrier scan and tracking information to update online.
You can track the progress of your delivery using the tracking link in your email or via standard tracking portals (e.g., USPS, YunExpress, or 17Track).

4. Fragile Packaging Guarantee

Because our floral glassware is delicate and hand-blown, every piece is individually wrapped with custom shock-absorbing cushioning and secure outer boxing designed to withstand international transit.

5. Damaged, Defective, or Incorrect Items

We take extreme care in packaging, but unforeseen transit accidents can occur. Your peace of mind is our priority:

If your glassware arrives damaged, broken, or with manufacturing defects, please contact us within 48 hours of delivery at support@vinteus.com.
Please include:
1. Your order number
2. Clear photos or a short video showing the damaged item and the shipping box/label
Once verified, we will arrange a free replacement or a full refund immediately at no extra cost to you.

6. Customs, Duties & Taxes

All applicable import duties, customs fees, and sales taxes for orders delivered to the United States are handled so that you experience zero unexpected doorstep fees.

7. Incorrect Address Disclaimer

Please verify that your shipping address is accurate and complete before placing your order.
We cannot change the shipping address once the package has been handed over to the postal carrier. Vinteus is not liable for packages delivered to an incorrectly provided address.